The company adheres to the principe of" strenthern scientific management, improve product quality, improve quality service and guarantee the customer's interests. The company is customer-focused, serve customer with great serve and provide the high-quality and efficient pre-sales and after-sales services to the customer. The after-sales process are as follows：

1、transformer sales service hotline：86-021-5746 0111，for the technical advisory service of transformer. In additon, customers can also call the group switchboard：86-021-57575757、fax：86-021-57577777、E-mail:cneke@cneke.com、website：Http://www.cneke.net和Http://www.cneke.comand cellphone(+86 13817511234)message to ask the after-sale service.

2、The company responses to the customer rapidly to help the customer

3、if the product has quality problem during the three guarantees period, the company assign the techinicians to the installation avenue rapidly. the techinican should arrive in 3hours with 300KM, beyond 300kM, and in Provinces and municipalities in 6hours and beyond provinces and municipalities 12hours

4、 the techinician should at first deal with the equipment failures and then write the after-sales service work alone according to the scene, and request the customer to sign. then the technician brought work alone back the company, letting relevant departments handle